FA Elegance Studio LLC, we value the trust of our clients and are committed to ensuring transparency in every transaction. Our refund policy has been designed to provide clarity and fairness, keeping customer satisfaction as our top priority.

Eligibility for Refunds

Refunds may be issued under the following conditions:

• The item received is damaged, defective, or significantly different from the description provided.

• The return request is initiated within 7 days of delivery.

• The item must be unused, in its original packaging, and accompanied by proof of purchase.

Non-Refundable Items

Certain items are not eligible for refunds due to hygiene and safety standards. These include but are not limited to:

• Personalized or customized products

• Items purchased during clearance or promotional sales

• Products that have been used or show signs of wear

Process of Refund

• Refund requests must be submitted through our official website or customer service team.

• Once the returned item is received and inspected, customers will be notified regarding the approval or rejection of the refund.

• Approved refunds will be processed within 7–14 business days to the original payment method. Processing times may vary depending on the payment provider.

Exchange Policy

Where applicable, customers may choose to exchange an item instead of requesting a refund. Exchanges are subject to stock availability and the same eligibility conditions as refunds.

Contact for Assistance

For any concerns regarding refunds, returns, or exchanges, please reach out to our support team via:
email: contact@faboutique.ae